// Rehber

What Is ITIL? (Presentation)

You can find the presentation and report I prepared at school about ITIL in the attachment.

 

CONTENTS

  1. What is ITIL?
  2. History of ITIL
  3. What Are the Objectives of ITIL?
  4. ITIL Lifecycle
  5. ITIL Service and Roles

5.1. Service Strategy

5.2. Service Design

5.3. Service Transition

5.4. Service Operation

  1. Some Terms
  2. How Does the Incident Process Work with ITIL?
  3. Why Do We Need ITIL?
  4. Sample Service Catalog
Screenshot_4

 

 

Files:

You can download the Power Point presentation and Word document from above.

 

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