You can find the presentation and report I prepared at school about ITIL in the attachment.
CONTENTS
- What is ITIL?
- History of ITIL
- What Are the Objectives of ITIL?
- ITIL Lifecycle
- ITIL Service and Roles
5.1. Service Strategy
5.2. Service Design
5.3. Service Transition
5.4. Service Operation
- Some Terms
- How Does the Incident Process Work with ITIL?
- Why Do We Need ITIL?
- Sample Service Catalog
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Files:
You can download the Power Point presentation and Word document from above.
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