Over time, some stray records may appear on your Service-Now platform that could negatively affect your customer satisfaction and system performance, or you may want to perform license checks. By reviewing the Service-Now performance improvement checklist and replacing FIRMA in the link addresses with your own instance name and pasting it into your browser, you can access lists that may be very useful to you.

Service-Now performance improvement checklist

User checks.

1. List of users with the ITIL role: ( https://FIRMA.service-now.com/sys_user_list.do?sysparm_query=active%3Dtrue%5Eroles%3Ditil )
2. List of users with the ITIL role who have not logged in to the system for the last 60 days: ( https://FIRMA.service-now.com/sys_user_list.do?sysparm_query=active%3Dtrue%5Eroles%3Ditil%5Elast_login_time%3Cjavascript%3Ags.daysAgoStart(60) )
3. List of users with the Admin role: ( https://FIRMA.service-now.com/sys_user_list.do?sysparm_query=active%3Dtrue%5Eroles%3Dadmin )

Stuck records.

1. List of open Tasks whose assignee has been deactivated: ( https://FIRMA.service-now.com/task_list.do?sysparm_query=assigned_to.active%3Dfalse%5Eactive%3Dtrue )
2. List of Tasks that are awaiting approval but have been closed: ( https://FIRMA.service-now.com/sysapproval_approver_list.do?sysparm_query=sysapproval.active%3Dfalse%5Estate%3Drequested )
3. Records whose approver is inactive: ( https://FIRMA.service-now.com/sysapproval_approver_list.do?sysparm_query=approver.active%3Dfalse%5Estate%3Drequested )
4. Incidents whose caller is inactive: ( https://FIRMA.service-now.com/incident_list.do?sysparm_query=active%3Dtrue%5Ecaller_id.active%3Dfalse )
5. Requests where the Requested By (requested user) field is inactive: ( https://FIRMA.service-now.com/sc_req_item_list.do?sysparm_query=active%3Dtrue%5Eu_requested_for.active%3Dfalse )