ITIL (IT Infrastructure Library – BT Altyap\u0131 K\u00fct\u00fcphanesi), BT Servislerini y\u00f6netmede ayr\u0131nt\u0131l\u0131 ve yap\u0131sal en iyi uygulama \u00f6rnekleri serisidir.<\/p>\n
ITIL, 80’lerin sonunda \u0130ngiltere Ticaret Bakanl\u0131\u011f\u0131 (OGC – Office of Government Commerce) taraf\u0131ndan geli\u015ftirilmi\u015ftir. S\u00fcre\u00e7 yakla\u015f\u0131m\u0131 sayesinde ITIL m\u00fc\u015fteri, tedarik\u00e7i, BT b\u00f6l\u00fcm\u00fc ve kullan\u0131c\u0131lar\u0131 aras\u0131nda ba\u015far\u0131l\u0131 bir \u015fekilde ileti\u015fim kurulmas\u0131n\u0131 m\u00fcmk\u00fcnk\u0131lmaktad\u0131r. \u0130ngiltere ve Hollanda da h\u0131zl\u0131 uyumu ile, \u015fimdi ITIL d\u00fcnya \u00e7a\u011f\u0131nda kullan\u0131lan ve tan\u0131nan bir i\u015f standard\u0131 haline gelmi\u015ftir.<\/p>\n
ITIL Servis y\u00f6netimi kavramlar\u0131n\u0131 tan\u0131mlayan, sa\u011flanan servisleri en iyi \u015fekilde s\u00fcrd\u00fcrmek i\u00e7in rehberlik eden ve kullan\u0131c\u0131lar\u0131na servis sa\u011flama s\u00fcre\u00e7lerini detayland\u0131ran kitaplardan olu\u015fur. ITIL bir anahtar teslim \u00e7\u00f6z\u00fcm de\u011fildir buna kar\u015f\u0131n ITIL’\u0131 benimseyerek servis y\u00f6netiminde ortak terminolojiyi kullanabilir ve organizasyonel s\u00fcre\u00e7lerinizi tecr\u00fcbe edilmi\u015f s\u00fcre\u00e7 \u00f6rnekleri ile profesyonelle\u015ftirebilirsiniz. ITIL yakla\u015f\u0131m\u0131n\u0131n servis y\u00f6netimi s\u00fcre\u00e7lerine nas\u0131l uygulanaca\u011f\u0131 her organizasyon taraf\u0131ndan kendi k\u00fclt\u00fcr\u00fcne, yap\u0131s\u0131na ve teknolojisine g\u00f6re belirlenmelidir.<\/p>\n
<\/p>\n
Infratech & ITIL<\/b>
\nInfratech, Spectra Servis Masas\u0131 ile ITIL yakla\u015f\u0131m\u0131n\u0131 servis y\u00f6netimi s\u00fcre\u00e7lerine a\u015fa\u011f\u0131daki maddeler ile sa\u011flamaktad\u0131r;<\/p>\n
Envanter Y\u00f6netimi
\n<\/b>BT ortam\u0131 varl\u0131klar\u0131n\u0131n (donan\u0131m, yaz\u0131l\u0131m, network, d\u00f6k\u00fcmantasyon, ba\u011fl\u0131 i\u015f sistemleri) tan\u0131mlanmas\u0131, detaylar\u0131n\u0131n saklanmas\u0131, ge\u00e7mi\u015finin izlenmesi ve raporlanmas\u0131ndan sorumludur.<\/p>\n
Olay Y\u00f6netimi
\n<\/b>Sa\u011flanan servislerdeki kesintilerin i\u015f s\u00fcre\u00e7lerine minimum ters etki yans\u0131tmas\u0131 amac\u0131yla ilk hedefi olu\u015fan sorunlar\u0131n biran \u00f6nce giderilmesidir. Bu esnada organizasyon dahilindeki i\u015f ak\u015f\u0131na ba\u011fl\u0131 kalarak s\u00fcre\u00e7 i\u00e7erisindeki kaliteden emin olunur.<\/p>\n
Problem Y\u00f6netimi<\/b>
\nOlaylar\u0131n alt\u0131ndaki gerek\u00e7eleri tan\u0131mlama, aksayan servisleri zaman i\u00e7erisinde onarma veya m\u00fckerrer sorunlar\u0131n gelecekte yeniden olu\u015fmas\u0131n\u0131 engelleyecek kal\u0131c\u0131 \u00e7\u00f6z\u00fcmler \u00fcretir.<\/p>\n
De\u011fi\u015fim Y\u00f6netimi<\/b>
\nProblem y\u00f6netiminin ortaya koydu\u011fu gerek\u00e7eleri ortadan kald\u0131rmak i\u00e7in alt yap\u0131da yap\u0131lmas\u0131 gereken de\u011fi\u015fikleri planlamak ve bu de\u011fi\u015fikliklerin altyap\u0131daki ters etkisini indirgemeyi hedefler.<\/p>\n
Servis Seviye Y\u00f6netimi <\/b>
\nM\u00fc\u015fteri ile servis sa\u011flay\u0131c\u0131 aras\u0131nda anla\u015f\u0131lan kriterleri, servis sa\u011flay\u0131c\u0131n\u0131n kendi i\u00e7erisindeki operasyonel kriterlerini ve servis sa\u011flay\u0131c\u0131s\u0131 ile alt y\u00fcklenici aras\u0131nda anla\u015f\u0131lan kriterlerin \u00f6l\u00e7\u00fclmesini m\u00fcmk\u00fcn k\u0131lar.<\/p>\n
Servis Masas\u0131
\n<\/b>Servis Masas\u0131, servis sa\u011flay\u0131c\u0131s\u0131 ve m\u00fc\u015fterileri aras\u0131ndaki tek ileti\u015fim noktas\u0131d\u0131r. Servis Masas\u0131, olay kay\u0131tlar\u0131n\u0131 ve servis isteklerini al\u0131r ve bunlar\u0131n takibini \u00fcstlenir.<\/p>\n
\nInfratech \u00e7\u00f6z\u00fcmlerinin, BT envanter optimizasyonunun ve servis y\u00f6netim s\u00fcre\u00e7lerinin kullan\u0131m\u0131n\u0131n birle\u015ftirilmesi firmalara;<\/p>\n
Bilgiyi tek depoda merkezile\u015ftirmeyi<\/p>\n<\/li>\n
Altyap\u0131n\u0131n ve kaynakalr\u0131n kullan\u0131m\u0131n\u0131n art\u0131r\u0131lmas\u0131<\/p>\n<\/li>\n
BT tak\u0131m\u0131n\u0131n etkinli\u011finin art\u0131r\u0131lmas\u0131<\/p>\n<\/li>\n
G\u00f6rev tekrar\u0131ndan kurtulmak<\/p>\n<\/li>\n
Kullan\u0131c\u0131 servis ve destek \u00fccretlerinin k\u0131s\u0131tlanmas\u0131<\/p>\n<\/li>\n
BT projelerinin teslim tarihlerine sayg\u0131n\u0131n garantilenmesi<\/p>\n<\/li>\n
Organizasyonun ger\u00e7ek ihitya\u00e7lar\u0131n\u0131n sa\u011flanmas\u0131<\/p>\n<\/li>\n
Anahtar etmenlerin rollerinin ve s\u00fcre\u00e7lerin d\u00f6k\u00fcmente edilmesi<\/p>\n<\/li>\n
Anahtar etmenlerin otomatikle\u015ftirilmesi<\/p>\n<\/li>\n
…<\/p>\n<\/li>\n<\/ul>\n
NEDEN ITIL?<\/b><\/p>\n
\n
ITIL ‘\u0131 se\u00e7mek demek:<\/p>\n
\n
B\u00fct\u00fcn D\u00fcnyada 20 y\u0131ll\u0131k BT Servis Y\u00f6netim tecr\u00fcbesinin payla\u015f\u0131lmas\u0131<\/p>\n
E\u011fitim ve seritfikasyon<\/p>\n<\/li>\n
itSMF Forum (kullan\u0131c\u0131 gruplar\u0131)<\/p>\n<\/li>\n<\/ul>\n
Test edilmi\u015f ve onaylanm\u0131\u015f s\u00fcre\u00e7lerin uyarlanmas\u0131nda zaman kazand\u0131rmas\u0131<\/p>\n
S\u00fcre\u00e7ler<\/p>\n<\/li>\n
Y\u00f6netim kurallar\u0131<\/p>\n<\/li>\n
\u0130\u015f tan\u0131mlar\u0131<\/p>\n<\/li>\n<\/ul>\n
Ortak \u00e7at\u0131 referansl\u0131 anahtar etmenlerin aras\u0131ndaki diyalo\u011fun sa\u011flanmas\u0131 demektir.<\/p>\n
kaynak ; http:\/\/www.infratek.com.tr\/tr\/itil_danismanligi.htm<\/p>\n","protected":false},"excerpt":{"rendered":"
ITIL (IT Infrastructure Library – BT Altyap\u0131 K\u00fct\u00fcphanesi), BT Servislerini y\u00f6netmede ayr\u0131nt\u0131l\u0131 ve yap\u0131sal en iyi uygulama \u00f6rnekleri serisidir. ITIL, […]<\/p>\n","protected":false},"author":1,"featured_media":96,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[375],"tags":[58,56,57],"class_list":["post-258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-makale-diger","tag-it","tag-itil","tag-sertifika"],"uagb_featured_image_src":{"full":["https:\/\/dijitalturk.com\/veysel\/wp-content\/uploads\/2013\/07\/software-hardware1.jpg",855,523,false],"thumbnail":["https:\/\/dijitalturk.com\/veysel\/wp-content\/uploads\/2013\/07\/software-hardware1-150x150.jpg",150,150,true],"medium":["https:\/\/dijitalturk.com\/veysel\/wp-content\/uploads\/2013\/07\/software-hardware1-300x183.jpg",300,183,true],"medium_large":["https:\/\/dijitalturk.com\/veysel\/wp-content\/uploads\/2013\/07\/software-hardware1.jpg",768,470,false],"large":["https:\/\/dijitalturk.com\/veysel\/wp-content\/uploads\/2013\/07\/software-hardware1.jpg",600,367,false],"1536x1536":["https:\/\/dijitalturk.com\/veysel\/wp-content\/uploads\/2013\/07\/software-hardware1.jpg",855,523,false],"2048x2048":["https:\/\/dijitalturk.com\/veysel\/wp-content\/uploads\/2013\/07\/software-hardware1.jpg",855,523,false]},"uagb_author_info":{"display_name":"VeYSeL","author_link":"https:\/\/dijitalturk.com\/veysel\/author\/veysel\/"},"uagb_comment_info":0,"uagb_excerpt":"ITIL (IT Infrastructure Library – BT Altyap\u0131 K\u00fct\u00fcphanesi), BT Servislerini y\u00f6netmede ayr\u0131nt\u0131l\u0131 ve yap\u0131sal en iyi uygulama \u00f6rnekleri serisidir. ITIL, […]","_links":{"self":[{"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/posts\/258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/comments?post=258"}],"version-history":[{"count":0,"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/posts\/258\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/media\/96"}],"wp:attachment":[{"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/media?parent=258"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/categories?post=258"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dijitalturk.com\/veysel\/wp-json\/wp\/v2\/tags?post=258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}