ServiceNow and Aramco Digital Sign Collaboration Agreement for AI-Powered Enterprise Transformation

Riyadh, Saudi Arabia – September 1, 2026 ServiceNow (NYSE: NOW) and Aramco’s technology subsidiary Aramco Digital signed a collaboration agreement to accelerate AI-powered workflows and make enterprise transformation scalable.

Under this agreement, Aramco Digital will use ServiceNow as its core platform to standardize and manage digital workflows across subsidiaries, affiliates, and joint ventures operating in more than 50 countries. The goal is to reduce fragmentation, modernize enterprise processes, and establish a consistent, AI-enhanced infrastructure.

ServiceNow manages more than 100 billion workflows each year, and this capacity supports Aramco Digital’s vision of increasing efficiency, strengthening governance, and ensuring consistency across the ecosystem.

Focus Areas of the Collaboration

The agreement focuses on four areas critical to managing a large and dispersed corporate structure:

• AI-powered workflows: Increase operational efficiency, reduce manual processes, and enable accelerated execution.
• Customer experience: Improve service management and customer engagement with CRM-based solutions.
• Group shared services: Standardize core business functions to create a uniform service model and reduce duplication.
• ERP modernization: Optimize legacy ERP systems to reduce technical debt, lower costs, and support scalable digital growth.

About the Companies

ServiceNow Described as the “AI control tower for business,” ServiceNow works integrated with different clouds, data sources, and AI models to orchestrate workflows end to end. Managing more than 100 billion workflows each year, the platform transforms fragmented operations into coordinated and autonomous processes.

Aramco Digital Saudi Arabia-based Aramco Digital aims to accelerate digital transformation with industrial AI solutions. Through its portfolio in digital connectivity, industrial solutions, platforms, and business services, the company supports operational efficiency and long-term value creation. It also contributes to developing digital ecosystems and enhancing national capabilities under Saudi Arabia’s Vision 2030.

This development is seen as an important step both for scaling enterprise AI applications and for accelerating industrial digital transformation.