What is ServiceNow?
What is ServiceNow?
ServiceNow is a cloud-based SaaS (Software as a Service) platform that automates enterprise processes and provides an impressive user experience. It enables you to create automated workflows for difficult tasks such as ITSM processes, and provides a comprehensive development environment that is easy to report and maintain.
With ServiceNow, you can access every point of an organization, allowing each department from human resources to information technology, customer service, marketing, legal, and finance to analyze their information and act accordingly, connecting them to an online database.
ServiceNow transforms old and manual working methods into digital workflows. It makes requesting services, automating routine tasks, or interacting with other departments quick and easy.
In other words, ServiceNow provides a platform where all service departments can offer their services to employees, and they can easily access them.
To give a few small examples:
- You can create a purchase request to rent something,
- You can reserve a meeting room for a job interview,
- You can view all devices and relationships in your network,
- You can request a contract review from the legal department,
- You can initiate the recruitment process for the HR department,
- You can request a new iPhone from IT,
- And much more!
The components that come with the ServiceNow platform include:
ServiceNow in a Nutshell:
Make Work Easy for Everyone – ServiceNow provides users with an intuitive mobile experience, similar to the apps they use in their daily lives. With a common data model and design, it efficiently guides everyone towards their goals from a single point.
Always Accessible – ServiceNow offers a high-performance, enterprise-level cloud service that is always available. You can work independently from any ServiceNow customer, with your own database and application set. Data centers are located worldwide, ensuring accessibility even during planned maintenance. ServiceNow has achieved an average total availability of 99.8% in the past three years. While running on your cloud server, ServiceNow’s performance remains consistent.
Single Data Source and Interface – ServiceNow uses only a single data source, enabling you to access metrics, tasks, services, assets, people, locations, and information across your entire organization through a single user portal.
Secure and Compliant – Security, privacy, and compliance are crucial for organizations of any size. The ServiceNow platform offers industry-leading features and services that support your applications and custom application integrations in a secure and reliable environment.
Codeless Development – ServiceNow can be configured by non-IT workers using codeless, low-code, and pro-code tools specifically designed to automate all business processes. Upgrade processes allow you to maintain long-term stability for your changes without negatively impacting your configurations, product versions, patches, or fixes.
Reporting – You can improve what you can measure. ServiceNow has a highly flexible reporting structure that allows you to prepare and share various types of reports. You can also create dashboards and schedule report deliveries.
Workflows – We waste time filling out responses or decisions for requests, approvals, or activities while waiting for results.
Converting these processes into workflows and automating them eliminates tedious, repetitive work while waiting for results.
With ServiceNow, you can automate routine actions to increase IT satisfaction and productivity.
Custom Development – You can use the ServiceNow platform as a framework to develop custom applications tailored to your needs.
With ServiceNow, IT and other departments can work together seamlessly.
Security Certificates in ServiceNow
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| ISO/IEC 27017:2015
ISO/IEC 27001:2013 ISO/IEC 27018:2019 ISO/IEC 27701:2019 SSAE 18 SOC 1 and SOC 2 Reports BSI Cloud Computing Compliance Controls Catalog (C5) Standard APEC Privacy Recognition for Processors (PRP) ISMAP Cloud Service |
FedRAMP High P-ATO For US Government Entities and Providers
DoD IL4 PA For US DoD and IC Entities DoD IL5 for the National Security Cloud Multi-Tier Cloud Security Standard for Singapore (MTCS) Level 3 ASD IRAP assessed for OFFICIAL and PROTECTED Cloud Services Government of Canada GC Cloud Provider AICPA SOC 2 TSC + HITRUST CSF UK Cyber Essentials Plus Certification |
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My last ServiceNow Article
The answer to the question “What is Service-Now?” that comes to my mind is “Service-Now is an ocean.” But why?
Service-Now is an American company that released a product as an IT Service Management (ITSM) application under the same name. While initially introduced as an ITSM product, it has proven itself as a Service Management (SM) product and has become a preferred choice for large organizations. Due to its full compatibility with the ITIL library and its highly adaptable structure according to user needs, it quickly became the number one Service Management tool. In this article, I will try to provide information in Turkish about some of the modules of Service-Now.
Some of the modules you can use in Service-Now:
Incident Management:
This is the module where processes related to incident management are managed. The user opens their call related to the problem, and it is forwarded to the relevant groups, where SLA and OLA follow-ups and solutions are recorded. Generally, an incident manager analyzes the incidents.
Knowledge Management:
A knowledge bank can be created for solutions related to incidents and problems, and can be associated with Incident, Change, and other modules.
Problem Management:
This is the module where interruptions without a known root cause are managed. Generally, it is recommended to be opened at the L2 level, and the process is taken under control by the person holding the Problem Manager role after approval.
Change Management:
This is the section where all kinds of change processes are managed. It is fully compliant with ITIL standards.
Request Fulfillment:
This is the module where user requests are fulfilled. It has a very flexible structure in terms of form designs. Forms created can be automated with workflows. It is very flexible to manage and operate.
Document Management:
This is the module used to revise documents, put them into an approval process, and publish them.
Asset Management:
This is the module where you can track all your assets, from personal computers to software, phones, and licenses.
Legal Management:
This module may require an extra fee. It is used for tracking legal processes, creating requests, and associating them with contracts. Since data is kept in a separate area from the Request table, an authorization system can also be created.
Contract Management:
This is the contract tracking module.
3rd Party Developments:
There is a platform where Service-Now users or global companies from various parts of the world share their developed plugins. Thus, you can access the development-solution you need for some projects, whether paid or free, without spending time.
As I mentioned earlier, Service-Now is a vast application. These modules are just a few of the ones you can use, and I will explain these modules in detail in my next articles. I also want to emphasize that each module has many capabilities that cannot be explained in just a few pages. I will try to provide information about what you can do in Service-Now with small and striking examples.
Helpfull links:
https://developer.servicenow.com you can get free servicenow instence from this portal.